--- title: "Customer implementation" description: "Best for configuring and deploying one purchased solution through customer acceptance and transition to steady-state support." canonical: "https://ganttfather.com/templates/customer-implementation/" locale: "en" category: "product" --- # Customer implementation [Sales & customer success](https://ganttfather.com/templates/#sales-customer-success) Project timeline template # Customer implementation Best for configuring and deploying one purchased solution through customer acceptance and transition to steady-state support. Best for configuring and deploying one purchased solution through customer acceptance and transition to steady-state support. [Use the Customer implementation template free](https://app.ganttfather.com/projects/new?template=customer-implementation&entry=template-library) Put Run implementation kickoff and Customer implementation accepted on one agreed path. ## Customer implementation: make the handoff from Run implementation kickoff to Customer implementation accepted visible. # Customer implementation Use this Customer implementation template to make the path from Run implementation kickoff to Customer implementation accepted visible. The schedule gives the team a shared sequence and keeps Implementation plan approved, Solution ready for customer validation, Customer implementation accepted easy to find. ## Customer implementation: make the handoff from Run implementation kickoff to Customer implementation accepted visible. Best for configuring and deploying one purchased solution through customer acceptance and transition to steady-state support. ### Plan implementation Run implementation kickoff ? Confirm implementation requirements ? Implementation plan approved ### Configure solution Configure purchased solution ? Prepare implementation data ? Validate configured solution ? Solution ready for customer validation ### Validate & transition Train customer implementation team ? Run customer acceptance ? Complete support handoff ? Customer implementation accepted Included schedule ## 14 rows, 8 links, already sequenced. Explore the schedule to connect Run implementation kickoff and Customer implementation accepted. Read-only preview Milestone Week 1 Week 2 Week 3 Week 4 Week 5 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 Day 8 Day 9 Day 10 Day 11 Day 12 Day 13 Day 14 Day 15 Day 16 Day 17 Day 18 Day 19 Day 20 Day 21 Day 22 Day 23 Day Run implementation kickoff Confirm implementation requirements Configure purchased solution Prepare implementation data Validate configured solution Train customer implementation team Run customer acceptance Complete support handoff Relative days show the order for Customer implementation; set one real start date after creation. Read-only shared Gantt preview. Focus a bar and press Enter to inspect it. Schedule details ### Complete schedule table Put Run implementation kickoff and Customer implementation accepted on one agreed path. Work item Type Schedule Duration Depends on Plan implementation Phase Days 1–6 Derived rollup — Run implementation kickoff Task Days 1–2 2 working days — Confirm implementation requirements Task Days 3–5 3 working days Run implementation kickoff Implementation plan approved Milestone Day 6 Milestone Confirm implementation requirements Configure solution Phase Days 7–14 Derived rollup — Configure purchased solution Task Days 7–11 5 working days — Prepare implementation data Task Days 7–10 4 working days — Validate configured solution Task Days 11–13 3 working days Prepare implementation data, Configure purchased solution Solution ready for customer validation Milestone Day 14 Milestone Validate configured solution Validate & transition Phase Days 15–23 Derived rollup — Train customer implementation team Task Days 15–17 3 working days — Run customer acceptance Task Days 18–20 3 working days Train customer implementation team Complete support handoff Task Days 21–22 2 working days Run customer acceptance Customer implementation accepted Milestone Day 23 Milestone Complete support handoff ## Who it helps - Teams responsible for Customer implementation - Leaders who need explicit ownership, decisions, and timing across customer-facing work ## What is included - Plan implementation: Run implementation kickoff, Confirm implementation requirements, Implementation plan approved. - Configure solution: Configure purchased solution, Prepare implementation data, Validate configured solution, Solution ready for customer validation. - Validate & transition: Train customer implementation team, Run customer acceptance, Complete support handoff, Customer implementation accepted. ## Adapt after creation - Add protected details such as Customer production data, Integration credentials, Contract terms, Production configuration. - Replace relative working days with the real project start date. - Assign one accountable owner to each handoff and approval. How to use this template ## Customer implementation: make the handoff from Run implementation kickoff to Customer implementation accepted visible. - 1 ### Plan implementation Sequence Run implementation kickoff, Confirm implementation requirements, Implementation plan approved so the next handoff is clear. - 2 ### Configure solution Sequence Configure purchased solution, Prepare implementation data, Validate configured solution, Solution ready for customer validation so the next handoff is clear. - 3 ### Validate & transition Sequence Train customer implementation team, Run customer acceptance, Complete support handoff, Customer implementation accepted so the next handoff is clear. Not included ## Planning aid This public planning aid contains no confidential customer, contract, or production material. Add Customer production data, Integration credentials, Contract terms, Production configuration only inside your secured project. - Contract terms - Customer production data - Integration credentials - Production configuration Template FAQ ## Good to know What does the Customer implementation template include? + It sequences Plan implementation, Configure solution, Validate & transition around named work, dependencies, and decision points. Who should use this Customer implementation plan? + It supports teams responsible for customer implementation that need a finite and visible delivery boundary. How should the schedule be adapted? + Set real dates and owners after creation, then add protected details such as Customer production data, Integration credentials, Contract terms, Production configuration. Related templates ## Related templates [Templates →](https://ganttfather.com/templates/) [Sales & customer success 19 working days Customer onboarding Best for activating one newly contracted customer from sales handoff through an agreed onboarding-complete decision.](https://ganttfather.com/templates/customer-onboarding/)[Sales & customer success 21 working days CRM implementation Best for implementing one CRM instance through approved scope, data preparation, configuration, testing, training, and adoption verification.](https://ganttfather.com/templates/crm-implementation/) ![](https://ganttfather.com/logo.png) ## Use the Customer implementation template free Keep the Customer implementation scope, owners, and progress aligned before commitments move forward. [Use the Customer implementation template free](https://app.ganttfather.com/projects/new?template=customer-implementation&entry=template-library) Put Run implementation kickoff and Customer implementation accepted on one agreed path.